His final answer to me was to purchase a new computer and call them back to make sure it's done right this time and to not use the software until I do. Now I have years of my financials tied up in software I cannot use. They blame the consumer and ask you to pay hundreds so keep it from happening again. It should be criminal what they have done and are continuing to do. I've been using it for years and have never, until this latest update, had any such issues. We cannot all be doing the same thing wrong.Įven if by some odd chance we were it would still fall back on Quicken for having software that would allow such a thing. I told him I know others are having the same issues. He tried everything possible to blame me and my actions for the corrupted software. He tried to tell me that if I log in from other locations it can leave it open to the corruption. I only use the program on my home computer. I have very good protection on my pc and I do not use the mobile app nor do I sync it with any other source. He told me I had corrupted the file and that my online searches have resulted in me giving access to an unknown source that caused the file corruption. Not acceptable I say! He then proceeded to 'help' me.

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